Legal

Refund Policy

Pyaaar is fully self-serve — your admin panel is delivered automatically the moment your payment succeeds. Here’s exactly when a refund applies, written plainly.

Last updated: 18 June 2026

On this page

  1. How it works
  2. Our refund stance
  3. When refunds apply
  4. When refunds do not apply
  5. How to request a refund
  6. Review & final decision
  7. Processing & timelines
  8. Disclaimer
  9. Contact

This Refund Policy explains the limited circumstances in which you may be eligible for a refund for Pyaaar products. It forms part of our Terms of Service.

01How it works

Pyaaar is an automated, self-serve product. As soon as your payment is successful, our system instantly gives you access to your admin panel and microsite, where you can set up and customise your invitation yourself. There is no manual work carried out by our team to fulfil your order — everything is delivered to you automatically and immediately.

02Our refund stance

Purchases are generally non-refundable. Because access to your admin panel and microsite is granted automatically and immediately on a successful payment, we do not offer refunds for change of mind or after access has been delivered.

Refunds are offered only in the specific situations listed below, where something genuinely went wrong with the payment or the product delivery.

03When refunds apply

You may be eligible for a refund in these cases:

  • A technical glitch occurred during your purchase.
  • You were charged more than once (duplicate or multiple payments) for the same order.
  • You received your admin panel, but it is not working.
  • You did not receive your admin panel or microsite at all after a successful payment.
  • You paid for one template or product but were given a different one.

In each of these cases, our team will check the issue precisely before deciding the outcome.

04When refunds do not apply

  • Change of mind after access to your admin panel or microsite has been delivered.
  • Deciding you no longer need the invitation, or the event being cancelled or postponed.
  • Dissatisfaction with the result when the product is working as intended and matches what you purchased.
  • Difficulty using the self-serve editor when it is functioning correctly (we’re happy to help you instead).
  • Minor variations in colours, fonts or appearance across different devices and screens.

05How to request a refund

If your situation matches one of the eligible cases above, email help@pyaaar.com with:

  • Your order ID or the email used to make the payment.
  • The reason for your request and which eligible case it falls under.
  • Any relevant details, screenshots or payment references.

06Review and final decision

Our team will check every request precisely to confirm what happened. After this review, Pyaaar’s decision on the refund will be final.

07Processing and timelines

Approved refunds are processed to your original payment method. Once approved, it typically takes 5–10 working days for the amount to reflect, depending on your bank or payment provider. In the case of duplicate payments, we refund the extra amount(s) and you keep your access. Any payment-gateway charges, where applicable, may be deducted.

08Disclaimer

Please read carefully. This Refund Policy is provided for general information and does not constitute legal advice.

All refund requests are reviewed on a case-by-case basis and decided at the reasonable discretion of Pyaaar, in line with this policy and our Terms of Service; our decision is final. Pyaaar is not responsible for delays caused by banks, payment providers or incorrect payment information supplied by you. Colours, fonts and appearance may vary slightly across devices and screens, and such variations are not grounds for a refund. Nothing in this policy affects any rights you may have under applicable consumer-protection law that cannot be waived. Where any provision of this policy conflicts with such law, that law prevails. We may update this policy at any time; the version effective on the date of your order applies to that order.

09Contact

Questions about a refund or your order? Email help@pyaaar.com or use our Contact page. We’re happy to help.